COVID-19 IS HAVING A HIGHER THAN USUAL IMPACT

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.

All couriers across Australia have been affected by temporary facility closures and on any given day have around 500 people in precautionary self-isolation in accordance with state regulations.

Fewer passenger flights means couriers have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.

Domestic impacts

Most Post Offices remain open

Local COVID-19 disruptions may cause some Post Offices to temporarily close or change their opening hours.

Delivery delays may be experienced

• Some parcel deliveries are being delayed due to major COVID-19 disruptions.
• Manually submitted and backorder deliveries are particularly affected as they need to be processed manually.

What to do if your parcel is late

• Instead of calling us for an update, we recommend checking your order’s individual carrier tracking tools. They provide the most accurate and up to date info.
• If your parcel is more than 15 business days late, please lodge a late item enquiry to [email protected].

International impacts

Deliveries to and from overseas depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.

• Some countries are not currently accepting parcels.
• Fewer international flights mean some items may be delayed.
• Items may be held longer than usual by Australian and overseas customs authorities.

Health and safety

Social distancing within the courier’s processing facilities means they can’t always move items as quickly as we would like them to – and this is entirely out of our sphere of control.