SHIPPING, return and refund

SHIPPING, RETURNS & REFUNDS

Last updated: 13 July 2026

This page covers everything you need to know about how we ship your
order, what to do if something goes wrong, and how returns and refunds
work. It forms part of our Terms and Conditions.

This policy is in addition to your rights under the Australian Consumer
Law (ACL) and the New Zealand Consumer Guarantees Act 1993. Nothing on
this page excludes, restricts or modifies any of those rights.

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PART A — SHIPPING AND DELIVERY
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1. WHERE WE SHIP

We ship across Australia and to New Zealand from our warehouse in
Dandenong South, VIC. We do not currently ship to other countries.

All prices on generationucan.com.au are shown in Australian Dollars
(AUD) and charged in AUD.

2. DELIVERY TIMES (ESTIMATES)

– Standard Australia: 3–5 business days
– Express Australia: 2 business days (orders placed before 12:00pm AEST)
– New Zealand: 5–10 business days

These are estimates based on our carrier’s published timeframes. They
are not guaranteed delivery dates. Delivery times may be longer for
remote postcodes, during peak periods (such as Christmas and Black
Friday), or where carriers experience delays.

3. DELIVERY COSTS

– Standard Australia: $12.50
– Express Australia: $22.00
– Standard New Zealand: $30.00
– Free standard Australian shipping on orders over $220
– Free standard New Zealand shipping on orders over $250

4. DISPATCH AND CARRIER

Orders are dispatched from Dandenong South, VIC, by our 3PL partner
Keepspace, typically within 1 business day of payment. Our primary
carrier is Australia Post. You will receive tracking information by
email once your order has shipped.

5. RISK AND TITLE

Risk in the products passes to you on delivery. Title in the products
passes to you once we have received full payment.

6. INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your delivery address before placing an order. We
ship to the address provided at checkout. If a parcel is returned to
us due to an incorrect or incomplete address, or because no one was
available to accept it after the carrier’s redelivery attempts, we
will contact you and you will be responsible for the cost of
re-shipping.

7. INTERNATIONAL TRANSACTION FEES

Because Generation UCAN Ltd is a UK-registered company, your bank may
add an international transaction fee to your purchase. If