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Return & Refund Policy
At Generation UCAN Australia, we strive to provide high-quality nutritional supplements to support your performance and health. If you need to make a return, please review our policy below.
1. Change of Mind Returns
We accept returns for change of mind within 14 days of delivery under the following conditions:
Product Condition: Due to safety, quality, and hygiene standards for nutritional products, items must be unopened, unused, and in their original sealed packaging. We cannot accept returns for opened or used products.
Return Shipping Cost: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
Refund Method: Once your return is received and inspected at our fulfillment center, a refund will be issued to your original payment method (excluding original shipping fees).
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or non-conforming (e.g., wrong item sent or product quality issue), we will resolve it promptly at no extra cost to you.
What to do:
Do not dispose of the item or packaging.
Email our support team at sales@generationucan.com.au within 7 days of delivery.
Please include the following details in your email:
Your Order Number and full name.
Clear photos showing the issue, damage, or seal condition.
A brief description of what happened.
Our team will review your request and arrange a replacement or full refund.
3. Return Address & Shipping Instructions
Before sending any package back, please contact us at sales@generationucan.com.au to obtain your return reference number.
Return Shipping Address:
Generation UCAN Australia
c/o Pik Pak Logistics
4/63-69 Pipe Road
Laverton North VIC 3026
Australia
4. Contact Us
For any questions regarding your order, shipping, or returns, please contact us:
Email: sales@generationucan.com.au
Website: generationucan.com.au