SHIPPING AND DELIVERY FAQ

• Standar Shipping is currently FREE on orders over $200! For orders under $200 shipping is $12.45.
• Express post – shipping is $20 for express, across Australia.

• Standard shipping – shipping is $30, across New Zealand.

• All international orders are sent with DHL Express. Please contact us at [email protected] to get the shipping quote!

• Return window: You can return an unused and unopened product within 14 days of receiving it. To start the return process, you must notify us within 14 days of receiving your order. You can do this by emailing [email protected] with your order number, name, contact information, and a list of the products you want to return.
• Shipping: You are responsible for the cost of returning the product.
• Refunds: If the returned products are not damaged and sealed, you will receive a refund for the purchase price. If the products are damaged, the refund will be reduced by the amount the value of the product was reduced.
• Payment: The refund will be issued to the same payment method you used to make the purchase.

You can contact Generation UCAN Australia for questions about returns by emailing

[email protected].